Refund Policy
Last updated: October 24, 2024
This Refund Policy describes the conditions under which Domain ("we," "us," or "our") issues refunds for purchases made through our platform at domain.biz. By completing a purchase, you acknowledge that you have read and agreed to the terms set out below.
1. General Principles
We are committed to providing a high-quality learning experience. If you are not satisfied with your purchase, we encourage you to contact our support team before requesting a refund so we can attempt to resolve your concern directly.
Refund eligibility is determined on the basis of the type of product or service purchased, the time elapsed since the date of purchase, and the extent to which the content or service has been accessed or consumed.
2. Eligibility for Refunds
2.1 Eligible Purchases
You may be eligible for a refund under the following conditions:
- Your refund request is submitted within 14 calendar days of the original purchase date.
- You have accessed no more than 20% of the course or programme content.
- The purchase was made directly through domain.biz and not through a third-party reseller or promotional partner.
- The content or service you purchased has not been completed, certified, or otherwise fulfilled.
2.2 Non-Eligible Purchases
Refunds will not be issued in the following circumstances:
- More than 14 calendar days have passed since the date of purchase.
- More than 20% of the course or programme content has been accessed, streamed, or downloaded.
- A certificate of completion or equivalent credential has been issued.
- The purchase was made using a promotional code, gift card, or special discount that explicitly states a no-refund condition.
- The request relates to a subscription that has already renewed for a new billing period.
- The product was a one-time live session, workshop, or scheduled event that has already taken place.
3. Subscription Plans
If your purchase is a recurring subscription, the following terms apply:
- You may cancel your subscription at any time through your account settings or by contacting [email protected].
- Cancellation stops future billing but does not automatically trigger a refund for the current billing period already charged.
- Refund requests for the most recent subscription charge will be considered only if submitted within 7 calendar days of the renewal date and if the subscription features have not been meaningfully used during that period.
- Partial refunds for unused days within a billing cycle are not provided.
4. Duplicate Charges and Technical Errors
If you have been charged more than once for the same purchase, or if a technical error on our platform resulted in an unintended charge, we will issue a full refund for the duplicate or erroneous amount upon verification. Please contact us at [email protected] with your transaction details as soon as possible.
5. How to Request a Refund
To submit a refund request, please contact our support team using the information below:
- Email: [email protected]
- Phone: +1 514 754 2187
- Mailing address: 5000 Pilon St, Pierrefonds, Quebec H9K 1G4, Canada
Your request should include the following information:
- Full name as it appears on the account.
- Email address associated with the account.
- Order or transaction reference number.
- Name of the course, programme, or service purchased.
- Date of purchase.
- Reason for the refund request.
We aim to acknowledge all refund requests within 2 business days and to complete our review within 7 business days of receiving all required information.
6. Refund Processing
6.1 Approved Refunds
When a refund is approved, it will be returned to the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods, store credits, or cheques unless the original payment method is no longer available.
6.2 Processing Time
Once a refund has been approved and processed on our end, the time required for the funds to appear in your account depends on your payment provider. Typical processing times are as follows:
| Payment Method | Estimated Processing Time |
|---|---|
| Credit or debit card | 5–10 business days |
| Bank transfer or direct debit | 7–14 business days |
| Digital wallet or third-party processor | 3–7 business days |
These timelines are estimates and may vary. We are not responsible for delays caused by your financial institution or payment processor.
7. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or card issuer. Initiating a chargeback without first seeking resolution through our support process may result in the suspension of your account pending investigation. We will cooperate fully with any payment dispute process and provide all relevant transaction records.
8. Exceptions and Discretionary Refunds
We reserve the right to grant refunds outside of the standard eligibility criteria at our sole discretion in exceptional circumstances, including but not limited to documented medical emergencies, bereavement, or significant platform outages that materially prevented access to purchased content. Such decisions are made on a case-by-case basis and do not establish a precedent for future requests.
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable regulations. The revised policy will be posted on this page with the updated date indicated at the top. Continued use of our platform after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us:
- Email: [email protected]
- Phone: +1 514 754 2187
- Address: 5000 Pilon St, Pierrefonds, Quebec H9K 1G4, Canada
- Website: domain.biz