Privacy Policy
Last updated: June 25, 2024
This Privacy Policy describes how Domain ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website and services available at domain.biz. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you create an account, enroll in a course, contact our support team, or otherwise interact with our platform. This may include:
- Full name and contact details such as email address and phone number
- Billing and payment information processed through our payment providers
- Profile information including preferences and communication settings
- Messages, feedback, and correspondence submitted through our contact forms
1.2 Information Collected Automatically
When you use our services, certain information is collected automatically through cookies, log files, and similar tracking technologies. This includes:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Device identifiers and referring URLs
- Session data and interaction logs
1.3 Information from Third Parties
We may receive information about you from third-party services, including payment processors, analytics providers, and authentication services, if you choose to connect those services to your account.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our platform and services
- To process transactions and send related administrative communications
- To respond to inquiries, support requests, and feedback
- To personalize your experience and deliver relevant content
- To monitor and analyze usage patterns to improve our services
- To detect, prevent, and address technical issues or fraudulent activity
- To send promotional communications where you have consented to receive them
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Performance of a contract: processing necessary to deliver the services you have requested
- Legitimate interests: processing necessary for our legitimate business interests, such as improving our platform and preventing fraud
- Consent: where you have given explicit consent, such as for marketing communications
- Legal obligation: processing necessary to comply with applicable laws and regulations
4. Sharing of Information
4.1 Service Providers
We may share your information with trusted third-party vendors and service providers who assist us in operating our platform, processing payments, delivering communications, or performing analytics. These parties are contractually bound to use your information only as directed by us and in accordance with this policy.
4.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as a court or government agency.
4.4 Protection of Rights
We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms, suspected fraud, or situations involving potential threats to the safety of any person.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our services.
Types of cookies we use:
- Essential cookies: required for the platform to function correctly and cannot be disabled
- Functional cookies: used to remember your preferences and settings
- Analytics cookies: help us understand how visitors interact with our platform
- Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Factors we consider when determining retention periods include:
- The nature of the information and how it was collected
- The purposes for which the information is used
- Applicable legal, regulatory, or contractual obligations
- Whether you have requested deletion of your account or data
7. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your personal information, subject to legal obligations |
| Portability | Request transfer of your information to another service provider |
| Restriction | Request that we limit the processing of your information |
| Objection | Object to processing based on legitimate interests |
| Withdrawal of consent | Withdraw consent at any time where processing is based on consent |
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
10. Links to Third-Party Websites
Our platform may contain links to external websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit, as we have no control over and assume no responsibility for their content or practices.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where such transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with this policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform.
Your continued use of our services following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
- Company: Domain
- Email: [email protected]
- Phone: +1 514 754 2187
- Mailing address: 5000 Pilon St, Pierrefonds, Quebec H9K 1G4, Canada
We are committed to resolving any complaints or concerns about your privacy in a timely and transparent manner.